AppointRx
Role: UX Designer, UX Researcher, Visual Designer
Timeline: 3 Weeks (Completed in a 3 Week Design Sprint)
Team: Solo project, 0→1
Tools: Figma · Google Forms · Adobe Illustrator
Appointments. Prescriptions. Communication. Records. All in one place.
I designed AppointRx, a healthcare app that simplifies care across independent practices. Patients often struggled with juggling multiple portals, different systems, refills, and scattered records, leading to frustration and missed appointments.
Centralized care by connecting appointments, prescriptions, records, and messaging into one place.
Designed for patients first with mobile-friendly flows and plain-language summaries, reducing confusion and stress.
Shaped by research through surveys and interviews with patients and providers, uncovering pain points like refill confusion and long hold times.
The result? A patient-focused app that streamlines care across multiple providers, helping patients book faster, refill with ease, and stay connected to their doctors without the usual frustration.
The Problem
Getting care is difficult when your doctor isn’t part of a big hospital system.
Before this project, I experienced firsthand how overwhelming it can be to navigate independent care. Finding a doctor took weeks, and once I did, I had to juggle multiple portals, phone calls, and scattered records for even the simplest needs.
I found that patients experienced the same frustrations:
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every clinic used a different system
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booking often required phone calls
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no clear process for prescriptions
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visit notes were hard to access or download
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nothing unified appointments, refills, and records
→ This project set out to make healthcare simpler with one hub for scheduling, refills, records, and communication.
The Solution
One hub for every part of your care.
Getting care at independent clinics was fragmented and frustrating. AppointRx is a patient-first app that turns healthcare from a chore into a clear, connected, and manageable experience.
What I built (based on research):
Book in seconds → Simple, step-by-step scheduling with instant confirmation
Refill without the fuss → One-tap requests and real-time updates from pharmacies
Chat like you already do → Direct, text-style messaging with providers
See everything at a glance → Unified access to visits, prescriptions, and records
How Patients Use AppointRx
AppointRx was built to turn frustrating healthcare tasks into smooth, everyday experiences. Here are the three core ways patients use it:
Log In & Make an Appointment
I designed the scheduling flow to remove the frustration of calling clinics or navigating multiple portals. The process became quick, secure, and intuitive, just a few taps from sign-in to confirmation.
Why it’s important
Patients struggled with inconsistent, phone-heavy scheduling systems across independent practices.
Why it matters
Appointments can now be booked in seconds, with fewer missed visits and less staff time spent on phone calls.
Refilling a Prescription
I designed the refill flow to make managing prescriptions fast, clear, and stress-free.
Why it’s important
Patients often miss or delay refills because every clinic has its own confusing, manual process.
Why it matters
A one-tap, transparent refill flow keeps patients on track with treatment and reduces workload for clinic staff.
Messaging & Easy Chart Access
I built messaging and chart access to make communication and health records easy to manage, all in one place.
Why it’s important
Patients struggle to get quick answers and often juggle phone calls, emails, and paper records.
Why it matters
A text-like chat and clear, centralized charts make communication feel natural and keep patients informed, while reducing staff workload.
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Log In & Make an Appointment Key Screens
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Refill a Prescription Key Screens
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Messaging Doctors & Checking Charts Key Screens
Value & Audience
Built for Patients. Built for Patients, Designed for Growth
User Research & Insights
To conduct research
Conducted surveys and 1:1 interviews with patients and healthcare workers.
Focused on people who receive care from multiple independent providers or work in smaller practices.
Key Insights
90%
of patients said they want a single platform to manage healthcare
Appointment systems are inconsistent, causing stress and missed visits
Patients often get confused on who to call for prescriptions
Accessing medical records requires calling offices or faxing forms
Phone anxiety and wait times are common pain points
Built for Patients. Designed for Clinics.
Top Patient Frustrations
Scheduling is hard
“I can only call during my lunch break, but they’re also on lunch.”Refills are confusing
“Refilling a prescription always feels like a guessing game, who do I contact?”Records are hard to find.
“I didn’t even know I had access to my after-visit notes.”Online booking would be helpful
“Booking online is either confusing or not an option.”
These findings helped shape AppointRx’s core features: easy booking, unified messaging, refill requests, and chart access.
Top Provider Concerns
Cost: Too expensive to implement or maintain
Tech Limits: Outdated systems or no IT support
Security: Concerns over HIPAA compliance and data risk
Disruption: Fear it’ll slow down daily workflows
Standardization: Hard to use one tool across all clinics
Patient Usability: Worries that patients won’t adapt easily
“While there are challenges to adopting centralized tools like cost, technical limitations, and security concerns the benefits for patient experience and practice efficiency are undeniable.”
— Primary Care Physician, San Francisco
How AppointRx Addresses Provider Concerns
Cost
AppointRx is designed as a lightweight, patient-side tool that doesn’t require expensive software overhauls. Clinics can participate with minimal setup or use it as a standalone communication companion.
Tech Limitations
It works alongside existing workflows, no need to replace current EMRs. Clinics with limited IT infrastructure can onboard manually or incrementally, depending on their capacity.
Security
AppointRx follows HIPAA-aligned design practices and focuses on handling only the necessary patient-facing information. Future integrations would prioritize secure data handling and permissions.
Patient Usability
The app was designed with accessibility and simplicity in mind, mirroring common flows like messaging and calendar apps. That makes it easier for patients of all ages to adopt without training.
Standardization
Instead of forcing standardization, AppointRx standardizes the patient experience, even if clinics use different systems on the back end. Patients can message, book, and track across providers in one place.
Workflow Disruption
Rather than adding more tools, AppointRx aims to reduce calls, emails, and patient confusion lightening admin work rather than increasing it.
Designing Based on Real Needs
From Ideas to Wireframes
I focused on making things feel familiar and effortless:
Booking appointments without phone calls
A clear refill process with step-by-step guidance
Messaging that feels like a real conversation
Records written in plain language
Low Fi-Wireframe
High Fi-Wireframe
Style Tile
Iterating with Intention
User feedback helped shape the final design.
Reflection
AppointRx pushed me to think not just about user experience, but about real-world healthcare gaps. I learned to:
Design for accessibility, not just aesthetics
Simplify without stripping away important context
Communicate complex systems clearly and calmly
If I had more time, I would:
I’d test with users who are less comfortable with technology
Build a dashboard for providers to manage requests
Explore real-world partnerships with small clinics and pharmacies
What I bring: I design with care. I listen deeply, simplify what’s complicated, and stay focused on what actually helps people.
If you’re looking for someone who loves connecting user needs with thoughtful solutions, I’d love to chat!
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