AppointRx
Simplifying healthcare across independent practices
Appointments. Prescriptions. Communication. Records. All in one place.
AppointRx is built for independent practices. Each doctor you see might use a completely different system, and patients are left to figure it out on their own. This isn’t just complicated and inconvenient. For many, it’s the norm.
AppointRx connects disconnected healthcare offices through one centralized app, so patients don’t have to navigate separate portals or contact providers individually.
Role
UX Designer
UX Researcher
Visual Designer
Skills
User Research & Interviews
Wireframing & Prototyping
Visual Design & Branding
Information Architecture
Mobile-first Design
Timeline
3 Weeks
(Completed in a 3 Week Design Sprint )
The Problem
Before this project started,
I had my share of struggles navigating the healthcare system. I spent weeks trying to find a doctor who was accepting new patients. When I finally did, I found myself juggling multiple portals, trying to track down records, and calling different offices just to get simple questions answered.
Patients who visit independent healthcare practices struggle to manage care across multiple providers. Without a centralized system, they face:
Confusing appointment scheduling
Disconnected prescription refills
Scattered medical records
Communication with providers is slow or inconsistent
Difficulty reaching providers directly
No central place to manage care
Patients often delay or avoid care because the system feels too difficult to navigate
→ These gaps lead to frustration, missed appointments, inconsistent care, and a lack of trust.
That’s the problem AppointRx set out to solve.
Goals
Simplify healthcare management, enhance patient experience, and improve accessibility across independent practices.
Provide a centralized platform for easy scheduling and communication, prescription tracking, and access to medical records.
Ensure a user-friendly interface and seamless communication with healthcare providers.
Enable patients to manage their healthcare across multiple independent practices efficiently.
Getting care is difficult when your doctor isn’t part of a big hospital system.
AppointRx is the solution
We expect modern experiences everywhere. Why not in healthcare, too?
AppointRx brings every independent practice into one easy-to-navigate space. No more bouncing between portals or waiting on hold. With AppointRx, you can:
Book in seconds
Browse available times, tap to reserve, and get a confirmation without a single phone call.Refill without the fuss
Hit “Refill,” track its status in real time, and get notified when your meds are ready.Chat like you already do
Send quick questions to your clinic in a chat window—no confusing email chains or medical jargon.See everything at a glance
Your past appointments, lab results, and prescriptions live in one spot, written in plain English and easy to download.
Built for your phone and polished with small, thoughtful interactions, AppointRx turns a frustrating chore into something you actually want to use, so taking care of your health feels a lot less like work.
User Flows
Here’s how AppointRx turns those solutions into smooth, real-world experiences. Below are the three core flows you’ll use every day:
Log in and Make an Appointment
Refilling a Prescription
Messaging and Checking Charts
Log In & Make an Appointment
I designed AppointRx’s flow to make scheduling fast, secure, and stress-free, with no calls and no confusion, just a few taps.
Quick Steps
Sign in fast: Two-factor authentication for security
See your appointments: Instant dashboard view
Tap “+ New”: Start booking in one tap
Pick a provider: Choose from your saved list
Choose a time: Tap a slot that fits your schedule
Add visit details: (like "Annual check-up")
Confirm & relax: Get instant confirmation—no calls needed
Why it Matters
Clear. Guided. Built for busy lives, so patients can spend less time managing logistics and more time focusing on their health.
Impact
Every interaction in AppointRx is built for speed and simplicity. The result?
Booking a doctor’s visit takes seconds instead of phone calls, resulting in more completed appointments and revenue. Instant reminders slash no-shows, freeing staff from phone tag so they can focus on patient care. Real-time booking and message data power smarter staffing and service decisions—fueling efficiency and growth at every level.
Log In & Schedule a Visit Key Screens
Refilling a Prescription
I designed the refill flow to make managing prescriptions fast, clear, and stress-free.
Quick Steps
Tap Pharmacy: Jump straight to your active medications—no digging through menus.
Select your script: Pick the prescription you need from your saved list—no re-entry needed.
One-tap refill: Hit “Request Refill,” confirm the quantity, and you’re done.
Real-time updates: Get push notifications when your refill is submitted, approved, and ready for pickup.
Easy pickup info: View pharmacy location and hours right in the app.
Why it Matters
Boosts adherence: A simpler refill process helps patients stick to their treatment.
Saves staff time: Fewer phone calls free up pharmacy teams to focus on filling orders.
Reduces errors: Clear confirmations mean fewer missed or incorrect refills.
Impact
The simpler the refill process, the more likely patients stick to their treatment, driving better health outcomes.
Fewer phone calls mean pharmacy teams can focus on filling orders, not fielding requests.
Clear workflows and confirmations cut down on miscommunications and missed refills.
Refill a Prescription Key Screens
Messaging & Easy Chart Access
I built messaging and chart access to make communication and health records easy to manage, all in one place.
Quick Steps
Open Messages: See all conversations with your providers in one easy view.
Send quick questions: Type a message or attach a photo (like a prescription label) just like texting.
Get instant replies: Get notified as soon as your provider responds.
View charts: Tap the Charts tab to browse all your health records.
View summaries or details: Skim a plain-language visit summary, or dive deeper into full lab reports and charts.
Why it Matters
Faster communication: Patients get help without having to call or wait.
Simplified record access: Easy for patients to stay informed about their health.
Better experience: A familiar, chat-like interface makes it easy to use, even for non-tech-savvy patients.
Impact
For patients, faster answers and clear summaries boost confidence and reduce follow-up questions.
For Doctor’s Offices, fewer calls and voicemails free staff to focus on patient care.
Usage data on messages and record views drives smarter staffing and patient-education strategies.
Messaging Doctors & Checking Charts Key Screens
Built for Patients. Shaped by Research. Designed for Real Life
The Vision: Impact & Value
If built and used:
Missed appointments could drop by up to 80%
Prescription refills could be completed 70% faster
Satisfaction could rise to 85–90% with a smoother experience
Revenue opportunities:
Pharmacy partnerships
Integration fees for clinics
Optional upgrades for patients
What Makes AppointRx Different
AppointRx is designed to improve the patient experience first.
Built for independent clinics, not large hospital networks
Designed for patients, not just administrators
Streamlined experience across booking, records, refills, and communication
No system overhaul required for providers
Where Existing Tools Fall Short
After analyzing MyChart, Elation Passport, and Kaiser’s app, I found key gaps that AppointRx addresses:
No support for independent providers
Confusing or overly clinical user interfaces
Fragmented tools for booking, messaging, and refills
Limited transparency around user data privacy
Stakeholders
Bringing AppointRx to life would mean listening to everyone involved in the care journey.
Patients
Needed a single, intuitive app to manage appointments, refills, messaging, and records without struggling to get someone on the phone.Independent Physicians
Wanted an easy way to communicate with patients and reduce no-shows, without learning new, complex systems.Clinic Staff (Front-Desk & Nursing)
They needed to cut down on phone calls and manual scheduling overhead so they could focus on in-person patient care.Pharmacy Partners
Needed seamless refill requests and real-time updates to streamline their workflow and reduce errors.Health IT & Compliance Teams
Required robust security, HIPAA-compliance, and smooth EHR/API integrations to protect patient data and existing infrastructure.
By involving each of these groups throughout research and testing, AppointRx delivers a balanced solution that meets real needs from the end user all the way to back-office operations.
Accessibility Built-In: Clear labels, high contrast, and simple navigation to support users of all abilities.
Mobile-First Experience: Designed primarily for mobile use, where most patients prefer to manage their appointments and prescriptions.
Instant, Real-Time Updates: Patients get immediate notifications for appointment changes, refill statuses, and new messages—no guessing or waiting.
Minimal Learning Curve: Intuitive flows modeled after familiar behaviors (like messaging and calendar apps) to make adoption easy, even for less tech-savvy users.
Research-Driven UX: Every design choice—from button placement to copy tone—was informed by real feedback from patients and providers.
Additional Highlights
My Approach
1. Define
Identify key user problems to solve.
Key Findings
Booking visits takes too many steps
Patients don’t know where to find records or messages
Prescription refills are often missed or delayed
2. Research
Understand what frustrations patients and independent clinics experience today.
How
Surveys and interviews with users & health care professionals
“I always get put on hold, and then my lunch is over.”
3. Early Concepts
Create simple, mobile-first flows for core tasks.
What I Did
Sketched flows for booking, refilling, messaging, and charts.
Focused on minimal steps and familiar patterns (like messaging apps and calendars).
4. Prototyping & Testing
Refine the user experience through feedback.
What I Did:
Built mid- and high-fidelity prototypes in Figma.
Tested booking and refill flows with users to spot friction points.
Iterated on button placement, labels, and screen layouts based on real feedback.
To conduct research
Conducted surveys and 1:1 interviews with patients and healthcare workers.
Focused on people who receive care from multiple independent providers or work in smaller practices.
Key Insights
90%
of patients said they want a single platform to manage healthcare
Appointment systems are inconsistent, causing stress and missed visits
Patients often get confused on who to call for prescriptions
Accessing medical records requires calling offices or faxing forms
Phone anxiety and wait times are common pain points
Built for Patients. Designed for Clinics.
Top Patient Frustrations
Scheduling is hard
“I can only call during my lunch break, but they’re also on lunch.”Refills are confusing
“Refilling a prescription always feels like a guessing game, who do I contact?”Records are hard to find.
“I didn’t even know I had access to my after-visit notes.”Online booking would be helpful
“Booking online is either confusing or not an option.”
These findings helped shape AppointRx’s core features: easy booking, unified messaging, refill requests, and chart access.
Top Provider Concerns
Cost: Too expensive to implement or maintain
Tech Limits: Outdated systems or no IT support
Security: Concerns over HIPAA compliance and data risk
Disruption: Fear it’ll slow down daily workflows
Standardization: Hard to use one tool across all clinics
Patient Usability: Worries that patients won’t adapt easily
“While there are challenges to adopting centralized tools like cost, technical limitations, and security concerns the benefits for patient experience and practice efficiency are undeniable.”
— Primary Care Physician, San Francisco
How AppointRx Addresses Provider Concerns
Cost
AppointRx is designed as a lightweight, patient-side tool that doesn’t require expensive software overhauls. Clinics can participate with minimal setup or use it as a standalone communication companion.
Tech Limitations
It works alongside existing workflows, no need to replace current EMRs. Clinics with limited IT infrastructure can onboard manually or incrementally, depending on their capacity.
Security
AppointRx follows HIPAA-aligned design practices and focuses on handling only the necessary patient-facing information. Future integrations would prioritize secure data handling and permissions.
Patient Usability
The app was designed with accessibility and simplicity in mind, mirroring common flows like messaging and calendar apps. That makes it easier for patients of all ages to adopt without training.
Standardization
Instead of forcing standardization, AppointRx standardizes the patient experience, even if clinics use different systems on the back end. Patients can message, book, and track across providers in one place.
Workflow Disruption
Rather than adding more tools, AppointRx aims to reduce calls, emails, and patient confusion lightening admin work rather than increasing it.
Designing Based on Real Needs
From Ideas to Wireframes
I focused on making things feel familiar and effortless:
Booking appointments without phone calls
A clear refill process with step-by-step guidance
Messaging that feels like a real conversation
Records written in plain language
Low Fi-Wireframe
High Fi-Wireframe
Style Tile
Iterating with Intention
User feedback helped shape the final design.
Reflection
AppointRx pushed me to think not just about user experience, but about real-world healthcare gaps. I learned to:
Design for accessibility, not just aesthetics
Simplify without stripping away important context
Communicate complex systems clearly and calmly
If I had more time, I would:
I’d test with users who are less comfortable with technology
Build a dashboard for providers to manage requests
Explore real-world partnerships with small clinics and pharmacies
What I bring: I design with care. I listen deeply, simplify what’s complicated, and stay focused on what actually helps people.
If you’re looking for someone who loves connecting user needs with thoughtful solutions, I’d love to chat!
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